Tenants

/Tenants
Tenants 2018-05-03T12:47:52+00:00

Be the first to find out about our brand new listings!

We will send you our latest property alerts straight to your in box or text to your mobile phone. As soon as we know – you know! And the best part is it’s totally free. Here’s how ‘Heads Up’ will work for you:

If you’re looking for a property simply enter details of the type of place you’re looking for, e.g. location, property type, number of bedrooms and etc, and as soon as we have a matching property available to rent you’ll be the first to know. In fact we will email or text you all the information about the property – and you may have the chance to view it – even before it’s advertised!

Our ‘Heads Up’ Homequest client service is exclusive and free (once you are registered) helping you get more out of your Homequest web experience, and what’s more making your search for a property quicker and easier!

Your Details

Rental Details


If you prefer to talk to us regarding your registration, please phone us on:
Tel: 01480 464506

Please read our Privacy Statement if you are worried about giving us this information.

Tenant Support

Renting for the first time can be daunting. At Homequest we aim to make this process as stress free as possible. You can use our ‘Heads Up’ system to register for email and text alerts as soon as a property which suits your specific needs becomes available. If you haven’t already registered you can do that here.

Several times a year we send out an electronic e-newsletter. To sign up for our newsletter please complete the form here.

The Renting Process

The Basics

Know what you want.

Area – If possible some time to walk around the area you’re considering. Think about transport links, doctor’s, dentist, schools, shopping, access to the route to work.

Size – Don’t rent more than you actually need, if you don’t have visitors often a local hotel can be cheaper for a few nights a year than renting an extra bedroom which lies empty for the other 355 days a year when no-one is visiting.

Outside areas – 2 summer BBQ’s because you work weekends and the rest of the summer spent cutting the grass? Maybe outside space isn’t necessary for you. Cambridgeshire has beautiful parks and gardens all free., and don’t forget all the fantastic pubs on the rivers and in the Fens

Budget – Set yourself a realistic budget, be careful not to over stretch yourself, remember there are other bills not just rent. Ask us about council tax, estimated electricity and gas. We also have properties with solar panels to help keep your electricity bills down. Compare the other bills as well as the rent on several properties if you can.

Make sure you have registered for our ‘Heads Up’ service

Call into our office in St Ives, we are always happy to discuss properties with our tenants new and old. Call us on 01480 464506

Our fully updated website has a great easy to use search facility as well as most of the forms and paperwork you will need. We hate paperwork too but in this instance it’s necessary, our online forms allow you to complete the information at your leisure and email them back to us saving time avoiding the general post and you wont have to come into the office unless you really need to.

Searching and viewing

Many landlords are looking for tenants who can move in within 2-4 weeks. If you won’t be ready to move by then make sure you tell our staff. It is sometimes possible make arrangements with the landlord on your behalf. We try our best to make viewing appointments to suit your available time, but its worth remembering, good properties let quickly so to avoid missing out on that perfect place, view as soon as you can.

We are open until 5.30pm during the week so you can take a look after work and 9am til 1pm on Saturdays.

Signing the Tenancy Agreement and other paperwork

Once you’ve decided on a particular propery, we check your references – there’s a reference fee to pay at this stage. Assuming there’s no problem and the landlord is happy, you then pay the deposit and advance rent.

We handle the paperwork and provide a tenancy agreement for you and your landlord to sign. This is legally binding, please make sure you read it carefully. We’re happy to answer any questions you have.

The Tenancy agreement tells you the following:

  • The minimum length of time you agree to rent for
  • How much rent you will pay, and how often
  • Your responsibilities regarding bills and maintenance
  • Your rights as a tenant
  • Your landlord’s responsibilities
  • We take an inventory at the beginning and end of all our tenancies, to make sure that the inventory is accurate and fair. This will be supplied to you and the landlord.

When the paperwork’s done an advance rental payment is required before your moving in date.

A rental deposit is also required from you. This will be reimbursed to you at the end of the tenancy, subject to the details of your agreement and the findings of the inventory check-out report. As per recent legislation, where relevant, your deposit will be held by a third part as part of the TDPS (Tenancy Deposit Protection Scheme).

We’ll arrange for you to pick up the keys.

Letting fees information

We are open and honest about the fees we charge and we believe in fair fees for all. Please view the next tab for a list of non-optional fees.

Tenancy Fees

We are open and honest about the fees we charge and we believe in fair fees for all. Please find below a list of non-optional fees (fees are quoted inclusive of VAT).

Upon application

Referencing of tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current and previous employers/landlords, and any other relevant information to assess affordability, as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement.

Tenant application fee (per tenant over the age of 18): £195.00
Tenant – existing with Homequest (per tenant over the age of 18): £175.00
Married couple (per tenant over the age of 18): £350.00
Married couple – existing with Homequest (per tenant over the age of 18): £300.00
Company Tenant: £350.00
Guarantor: £150.00
Re-referencing a tenant who is currently in the same property (when another tenant is added or removed all tenants must be re-referenced): £100.00

Before you move in

Pet deposit (per pet and returnable at the end of tenancy subject to final inspection): £200.00
Pets increase the chance of damage e.g. scratches, chewing, stains and carpet pulls etc. There is also a requirement to have properties treated for fleas, sometimes several weeks after the pet leaves. This extra deposit helps ensure we can cover this cost if needed. For pet deposits we also need evidence the carpets have had flea treatment.
Cost of changing the tenancy agreement to add a pet during the tenancy (in addition to the pet deposit): £60.00
Holding fee (returnable on moving in day): £100.00

During your tenancy

Tenancy Renewal fee: £45.00
This covers the staff cost associated with agreeing details with all parties plus reissuing and recording all relevant information and amending the deposit registration.
Change to tenancy agreement (for each tenant vacating): £60.00
Routine inspection (re visit): £50.00
Early release fee: £150.00
Out of hours key supply: £50.00

Tenancy breaches

Letter in response to a suspected breach in tenancy: £20.00
Late payment fee (rent): £40.00
Cost of dealing with a returned cheque of standing order: £40.00
Visit to a property due to suspicion of abandonment: £40.00
Charge for rent paid by cash: £5.00
Charge for rent paid by card: £5.00 per transaction
Unpaid cheques: £40.00
Rent arrears: Interest on rent arrears – 0.5% per week

At the end of your tenancy

Future landlord reference: £35.00
Final inspection follow up visit: £50.00
Loss of manuals: £20.00
Professional cleaning (if required): 12% of invoiced works
Loss of keys (i.e. not returned keys by time of final inspection): £20.00 + cost of each key cut

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